Frequently Asked Questions

Reception can be reached on 01 56 88 26 26 or by dialling 100 from your hotel room

We can indeed be contacted via the WhatsApp app on +33 (0)756415048

You can contact us directly or amend your booking in accordance with the terms and conditions of your rate.

Yes, subject to availability and the booking terms and conditions.

Yes, subject to room capacity; please contact us for further information.

No, this depends on the room category and only one floor has balconies.

The price includes the taxes specified at the time of booking. The tourist tax is payable separately.

No, the tourist tax is generally payable on arrival and is always charged as an extra.

Yes, a deposit of €50 by credit card may be required on arrival.

The amount depends on the length and terms of your stay.

It is released after departure, provided there are no additional charges.

Yes, depending on the booking terms and conditions, a credit card may be requested on arrival.

Yes, the hotel accepts American Express cards.

We accept major credit cards and cash.

The hotel’s policy does not allow deposits to be paid in cash.

The timeframe depends on the bank and the payment method used.

Accommodation is free for children under 2 years of age; for older children, a suitable room must be booked.

Breakfast is free for children under 2 years of age; for older children, it is half price. This depends on the child’s age and the terms of the rate.

We do not have connecting rooms, but we can book adjoining rooms (on request and subject to availability).

Yes, triple rooms are available subject to availability.

For safety and comfort reasons, we do not provide extra beds.

Yes, on request and subject to availability.

Yes, subject to availability.

Yes, we can store your luggage free of charge.

Yes, we offer a luggage storage service.

Reception is open 24 hours a day and is available for late arrivals.

Yes, on request and subject to availability.

That depends on the rate booked.

Yes, you can add it to your booking.

Yes, if the hotel offers this service.

Yes, we have suitable options available on request.

Yes, if requested in advance.

No, the hotel does not offer these services.

The rooms are cleaned daily.

Yes, according to our towel change policy.

Yes, simply contact reception.

Yes, we can note your preference, subject to availability.

We can take your request into account, depending on the service’s availability.

Contact reception as soon as possible so that we can check.

Contact reception immediately so that we can assist you.

No, the hotel is entirely non-smoking.

Our animal friends are not allowed.

Breakfast is served from 7am to 10am every day.

Check-in is from 2:00pm and check-out is until 12:00pm

Yes, subject to availability and with a possible additional charge.

No, only on the ground floor

No

Yes

No

Yes, public transportation (metro, RER, buses) is easily accessible from the hotel.

The nearest station is Franklin D. Roosevelt and serves lines 1 and 9

You can come by taxi, public transportation or book a transfer directly with the hotel reception.

We can recommend several restaurants according to your preferences.

Yes, several shops are located nearby.

Yes, the reception can book a taxi upon request.

Yes, Wi-Fi is free throughout the hotel.

Yes, this service is available on request from Monday to Saturday, at an additional charge.

Yes, on request.

The Claridge car park (our partner), located 5 minutes away, offers its services at a

preferential rate.

Yes, the rooms and all areas of the hotel are air-conditioned.

Yes, the reception is open 24/7.

Yes, we can keep your luggage before check-in and after check-out.